Community User Name Issue

This page was updated on Friday, April 21st, 2023

There is a known issue causing some members to have an incorrect name and image on their community profile page.

We are in contact with the developers of the community webpage software.


In the meantime, here are some steps to get into the community with your name correctly displayed:

Go to the Community and click Sign In with Circle

Click Forgot Password and the follow the prompts

This should get you back in correctly. Let us know if not at



If you have been effective by this issue, please click here and complete the form.